bola012 Privacy Policy
This page describes what we collect when you use bola012 and how we keep that data protected. When you register for an account, deposit funds, or place a wager on sports, live-dealer games, slots, or esports, we collect information necessary to process your requests, verify your identity, and comply with local law.
Our privacy commitments are straightforward: we collect only what we need, we do not sell your personal data to advertisers, and we encrypt sensitive information. Your account details, transaction history, and payment information are kept separate from public portions of bola012. This policy explains our practices across account holders in Jakarta, Surabaya, Bandung, Medan, Semarang, and all supported regions where we operate.
We are committed to transparency about how we use your data. If you have questions about what we collect or how we protect it, our support team can explain our practices in detail.
What We Collect and Why
We collect the following data when you interact with bola012: your name, email address, phone number, date of birth, and national identity number (collected at registration). We also collect your residential address for Know Your Customer (KYC) verification before your first withdrawal. Your device information—browser type, operating system, IP address, and mobile device identifier if applicable—is logged for security and fraud prevention.
Transaction data includes deposit amounts, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), withdrawal requests, wager history (game type, bet size, session duration, outcome), and account balance. We also collect cookies and local-storage data to remember your login session and language preferences.
We collect this data for the following purposes: to process your deposits and withdrawals, to verify your identity under Know Your Customer regulations, to prevent fraud and money laundering, to calculate your tier status and weekly cashback eligibility, to provide customer support, to resolve disputes, to comply with local law, and to improve our platform based on aggregate usage patterns.
How long we keep your data
We retain your account information (name, contact details, identity documents) for the lifetime of your bola012 account plus seven years after closure, as required by anti-money-laundering regulations. Transaction records (deposits, withdrawals, wager history) are retained for seven years. Cookies and session data expire after 30 days of inactivity. If you request account deletion, we anonymize your personal identifiers while retaining transaction records for compliance purposes.
Third-Party Processors and International Transfers
We use third-party service providers to process payments, send emails, and host our servers. These processors include payment gateways (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), email providers, cloud-hosting infrastructure, and analytics services. We ensure all processors sign data-protection agreements requiring them to handle your data securely and use it only for the services we request.
Our servers may be located outside your jurisdiction (Indonesia). When your data crosses borders, it remains encrypted. We comply with international data-transfer standards and do not transfer data to jurisdictions with weaker privacy protections than Indonesia.
Your Rights and How to Exercise Them
You have the right to access your personal data held by bola012. Request a copy through our support team; we will provide it within 14 days. You have the right to correct inaccurate information (e.g., name, address) by updating your account settings or contacting support. You have the right to request deletion of your account and associated personal data, subject to our legal obligation to retain transaction records for seven years.
You have the right to object to certain processing, such as profiling for promotional targeting. You can disable marketing emails through your Account settings. You have the right to data portability—we can export your account data in a machine-readable format upon request.
To exercise any of these rights, contact our support team via in-app chat or email. We aim to respond within 14 days. If you believe we have violated your privacy rights, you may lodge a complaint with your local data-protection authority.
- KYC (Know Your Customer)
- Verification process where we collect government ID and address proof to prevent fraud and comply with regulations.
- AML (Anti-Money Laundering)
- Compliance measures that require us to retain transaction records for seven years and monitor for suspicious activity.
- SSL/TLS encryption
- Industry-standard encryption protocol that protects data traveling between your device and our servers.
- Cookie
- Small data file stored on your device that remembers your login session and preferences on bola012.
Cookies and Tracking
We use cookies to maintain your login session, remember your language preference, and track basic usage patterns (which games you access, how long you stay on pages). These are functional and analytics cookies necessary for bola012 to operate. We do not use cookies to track your behaviour across other websites. Third-party analytics services we use (e.g., for counting page views) also place cookies on your device; you can disable these through your browser settings without affecting your ability to use bola012.
We do not sell cookie data or behavioural information to advertisers or data brokers.
Promotions and Communication
When you create a bola012 account, we may send you promotional emails about seasonal offers during Idul Fitri, Idul Adha, Imlek, Nyepi, or events like Liga 1, Piala Indonesia, and Piala AFF. You can opt out of promotional emails anytime through your Account settings or by clicking "Unsubscribe" in any email. Opting out of marketing emails does not affect transactional emails (e.g., withdrawal confirmations, KYC status updates).
Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be announced via email or a notification on bola012. Your continued use of the platform after a change constitutes your acceptance of the updated policy. We will always keep your core rights (data access, correction, deletion) intact.
Contact Us About Privacy
If you have questions about this policy, how we handle your data, or wish to exercise your privacy rights, contact our support team through in-app chat or email [email protected]. We will respond within 14 days. Our support team is available in both English and Indonesian.